A free annual call out between working hours of 8am and 4pm (Monday-Friday) are only valid as a last resort if system issues cannot be resolved remotely and we deem it necessary ourselves to send a person out to the property in question. In this case the Free Annual Call Out perk will stand to remove the regular callout charge to send a person or electrician to the property to resolve the issue. Should a customer utilise the Free Annual Call Out function of the Solar Maintenance and Care Plan, they must wait 365 days to be valid for this perk again.

System health checks are done online in cases where the Solar PV system is connected to WiFi and can be checked via the inverter manufacturer’s customer support who will run a health check and impart the findings to us. This perk does not relate to the physical analysis of the Solar PV system and its electrical components.

PV production analysis consists of the data collected from the inverter manufacturer’s online system including, but not limited to, the Solar PV generation figures and battery usage levels where applicable.

Inverter fault checks are acted upon when we are informed by the customer of an error message and/or light on the inverter or lack of power. We must be notified of such faults by the customer in order to act on and resolve the fault.

Subscribers to the Solar Maintenance and Care Plan will receive our Priority Support in the case of the report of a fault or other ongoing issue until we have resolved the issue to both parties’ satisfaction within reason. We reserve the right to close an issue should we determine the customer to be unreasonable in the acceptance of the resolution.

Inverter replacement covers the full cost of the exact, like for like replacement of an inverter within the warranty period should we determine the inverter to be broken/faulty beyond repair. This does not cover the deliberate damage of an inverter in order to receive a replacement as judged by ourselves and the guidance of the inverter manufacturer where required. Such replacements will be used as a final measure to resolve any ongoing issue with an inverter and will not be used as a priority resolution method. Should all other methods of fixing said inverter and its issue fail, the customer will be entitled to the replacement under this perk. Customers must be subscribed to the Premium plan for a minimum of 3 months or 90 days (whichever is shortest) in order to be eligible for this perk.

Battery replacement covers the full cost of the exact, like for like replacement of a battery within the warranty period should we determine the battery to be broken/faulty beyond repair. This does not cover the deliberate damage of a battery in order to receive a replacement as judged by ourselves and the guidance of the battery manufacturer where required. Such replacements will be used as a final measure to resolve any ongoing issue with a battery and will not be used as a priority resolution method. Should all other methods of fixing said battery and its issue fail, the customer will be entitled to the replacement under this perk. Should a customer need more than one battery being replaced, the additional cost of replacing multiple batteries is not covered.

In the instance that the customer requires both inverter and battery replacement, joint and simultaneous replacement is only available to customers subscribed to the Deluxe plan and have been for a minimum of 6 months or 180 days (whichever is shortest). Customers subscribed to the Deluxe plan are still entitled to the inverter replacement after a minimum of 3 months or 90 days (whichever is shortest) but not the battery replacement which is only available to Deluxe plan subscribers after 6 months or 180 days (whichever is shortest). Should a customer utilise the inverter and/or battery replacement function of the Solar Maintenance and Care Plan, they must wait 365 days to be valid for this function again.

Annual Panel Cleaning covers the full cost of sending a person out to clean the exterior only of any and all solar panels. This perk is valid only once and year and only to Deluxe plan customers subscribed for a minimum of 6 months or 180 days (whichever is shortest). Should a customer utilise the Annual Panel Cleaning function of the Solar Maintenance and Care Plan, they must wait 365 days to be valid for this function again.

Subscribers to the Solar Maintenance and Care Plan are assumed to have read and accepted all terms and conditions listed above upon purchase or renewal of the subscription. We reserve the right to terminate the Solar Maintenance and Care Plan and in such a case all customers subscribed to the plan will be notified via email and their subscriptions cancelled with perks terminating immediately upon cancellation. Should a customer choose to cancel their subscription their perks will terminate upon the end of their current billing cycle depending on which day of the month they first signed up. All subscriptions will be automatically renewed on the same day every month (or final day of the month in the case of the next month of billing having a shorter length and the customer subscribed on said final day) until cancelled by the customer or the termination of the Solar Maintenance and Care Plan.

Inverter and battery replacement is only eligible for customers whom we have installed ourselves. In order to accept any responsibility and offer assistance under the Solar Maintenance and Care Plan, customers whose systems were installed by a different company will be required to pay for a full, one off system check by one of our engineers before we can offer any perks under the plan and accept any liability.